Returns and Refunds

Product Return

You have the right to return a product within 14 days of the date of receipt, in accordance with Article 27 of the Consumer Rights Act of May 30, 2014.
Exception: The right of return does not apply to products made to individual order.

For more details, please see the Store Regulations on the pinkpillow.com.pl website.

How to make a return or complaint?

1. Write to us at the email address: kontakt@fashionista-trends.com

Please provide the following information:

• For a return: Fill in details such as:
  
  • Your first name, last name, address, contact number, order number.
  • Details of the returned product (name, quantity, price).
  • Bank account number for the refund.
  • Signature.
• For a complaint: Also provide:
  
  • Description of the damage/defect.
  • Date of purchase and detection of the defect.
  • Desired solution (e.g., repair, replacement, refund).

2. Ship the Product
   
   • Include:
     
     • The completed form.
     • Proof of purchase (e.g., receipt/invoice).
     • All product accessories.
3. Contact us to get the shipping address
   
   • The shipping address varies depending on the product ordered. Contact us to receive the correct address.
     You can find the contact details here.
4. Refund or complaint processing
   
   • Return: After receiving the package, the money will be refunded within 14 days.
   • Complaint: We will respond within 14 days of its notification.

If you have any questions or doubts, please contact us.